Refund policy

Return/Refund Policy

 

In Store

We do not accept returns or exchanges on open food and beverage items. We will accept returns and exchanges on sealed food and beverage items. 

Any merchandise that is not food/beverage and/or personal care items (e.g. lip balms, soaps) can be returned up to 30 days after purchase if in “like new” condition and with tags attached. 

Personal care items (e.g. lip balms, soap) may be returned or exchanged if unused and with safety seals/packaging intact.

All refunds will be made back onto the original form of payment or store credit. Proof of purchase is required. 



Online

For health and safety reasons, food and beverage products are not returnable or exchangeable. If we’ve shipped the incorrect item or if there is a verifiable defect, we’ll issue a refund, grant a store credit or send replacements, depending on the situation. 

Any merchandise that is not food/beverage and/or personal care items (e.g. lip balms, soaps) can be returned up to 30 days after purchase if in “like new” condition. 

Personal care items (e.g. lip balms, soap) may be returned or exchanged if unused and with safety seals/packaging intact. 

All refunds will be made back onto the original form of payment or store credit.

Cancellations

To cancel an order, please contact hello@thepicklefact.com as soon as possible. Once your package has been shipped, we can no longer make edits or cancel your order. We are happy to make any edits/cancellations up until your package ships! Please never hesitate to reach out to us with any questions or concerns. 

Package protection

We will refund/replace any orders that are covered with Package Protection and present a valid issue with delivery and/or quality.

Undeliverable packages

Any order sent to a customer that is refused or is undeliverable will be charged the full shipping costs, including return shipping charges to Olive My Pickle.  Undeliverable packages are treated similar to orders for which an incorrect address has been provided by the customer or orders where the carrier has made three attempts to deliver and no one is available to accept the package.

If you have given us an incorrect address at the time of ordering, we will reship the order at your expense.

Gift cards

Gift cards are delivered by email and contain instructions to redeem them at checkout. The e-gift card is sent to the purchaser (you), who then forwards it to the recipient whenever you would like them to receive it.

  • No refunds or exchanges on gift cards.
  • The Pickle Factory Gift Cards never expire and carry no fees.
  • Redeemable towards any The Pickle Factory products online or in store.